When you are in a production or rapid develpment hosting enviroment, having support limited to the basic LAMP stack can be frustrating. When other companies offer support the trend is to up charge for complicated issues. What about mod lib depenancies? What about debugging a new install? Hostdev does not take the words tech support lightly.
No matter what your concern is, we will jump in and help. Support also sometimes requires a real person and a telephone call to reduce the burdon of having to write a paper to describe an issue that could be hashed out in an hour on the phone. Hosting means real person support is available to our clients.